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Welcome to 21st Century retailing, where customers are not just always right, they also wield total control. They shop at any time of day or night, from any device with an Internet connection. They research products online, exchange shopping practices on social networks, and are often more knowledgeable about merchandise than store associates. They demand and expect high performance e-commerce sites and quickly abandon those that fall short. To serve this shopper, e-retailers must keep pace with the rapidly changing trends of their business.

IRCE 2012 Archive

Content from the Internet Retailer Conference & Expedition 2012 is now available for streaming on-demand.
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